Refund Policy

We are committed to providing you, our customer, with the best service possible and part of this is our policy on product returns and refunds. Please read our policy below for the various refund options available to you:



FruitsBox is committed to 100% customer satisfaction. If you are unsatisfied with the quality or freshness of the product, return the product at the time of delivery. As our product are perishable in nature so at the time of delivery you can check the goods and if you are not satisfied with our goods you can return it on the same time. Once the delivery person has gone after delivering the goods, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds of payment will be done only through the Original Made of Payment.

Any refund claims generated by the customer within the time frames and written notifications provided by the firm, and such refund claims made directly with the customers bank, such claim fee costs are to be for the customer's account and such costs shall not be for the firm's account.

We only replace items if they are defective or damaged. Please notify us at the time of delivery if you need an exchange for the same products by sending us an email at We will send you the replacement of that product on our next delivery to your area.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.


Cancellation by Site/customer:

You can cancel your order anytime up to the cut off time, that is by 20:30 Hours on that day   order placed on , and In such cases we will refund any payments already made by you for the order. Refunds of payment will be done only through the Original Made of Payment.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms and conditions of using the websites, we at our sole discretion could cancel such orders. We will maintain a list of all fraudulent transactions and customers any reserve the right deny access to them or cancel any orders placed by them.

Item Not Received:

In the event, the carrier tracking information shows the package was delivered and the recipient disputes this, an investigation with the carrier will be opened.

In such an event, refunds are not guaranteed. As the customer of FruitsBox, you undertake to cooperate with the handling of such a claim. Failure to cooperate may result in a denial of your claim and ineligibility for a refund.

Item Damaged:
Should you receive a damaged or rotten product, this information will need to be verified as soon as possible on receipt of the goods.
To be eligible for a full product price refund, the carrier tracking information is required, which information shows the package was damaged in transit.
On successful delivery of the package, proof of the damage will be required in the form of: images clearly displaying the reported damage; an image clearly displaying the Order Number of the product; and images of the container in which the damaged product arrived, with all the contents.

Our team will review the evidence provided of the damage to the product and once this has been adequately verified, a full product refund will be issued.

PLEASE NOTE: Damage claims on orders for perishable products must be reported within 12 hours of the delivery date.


Return to Sender (RTS):

In the event a package is returned to the sender, such packages will be refunded, less a shipping charges. This applies, but not limited to, instances where the incorrect address was input at the point of order placing, or the recipient has refused delivery or recipient has refused to collect the package and where the address is deemed invalid by the carrier.

Delayed Order Fulfilment:

In the event an order fulfilment is delayed in being shipped beyond the anticipated timeframes provided in the Shipping Policy, the customer must first raise a query with FruitsBox ("the firm") for further investigation. The firm will raise any queries of delayed shipment with the supplier within a reasonable time period of approximately 1-3 working days and will then notify the customer of the outcome of such an investigation. This will include the verification of a shipment having being made in the interim.

Should an unsatisfactory response from the supplier be received, the firm will provide options available to the customer and will obtain the customer's written instructions on how to proceed. On receipt of the instruction from the customer, the firm will provide a time frame for an update or further actions that may be required by the firm.