FAQ

Our mangoes are naturally ripened at peak sweetness — no artificial ripening methods and no artificial chemicals. Each box is carefully selected for taste and quality before it leaves us. Beyond mangoes, FruitsBox also carries Dates & Nuts, Fresh & Organic produce, and Bulk Buy packs, so you can build a full order in one place.

Naturally ripened only. We don't use artificial ripening agents or chemicals — our mangoes are clean, safe, farm-fresh fruit ripened the traditional way.

Both. You'll find individually priced items (like a 500g pack of tomatoes or 250g of ginger) as well as curated boxes and bundles (like a Mango box or the Exotic Fruits Bundle). Shop by category: Mangoes, Dates & Nuts, Fresh & Organic, and Bulk Buy.

Bulk Buy is our larger-quantity range (for example, 12kg Mexican Hass Avocado boxes) aimed at bigger households, offices, and businesses that need more volume at a better per-kg value. For regular business/HORECA-scale supply, message our support team to discuss recurring or custom-volume orders.

Mangoes are seasonal and availability is limited while the season lasts — once a variety sells out, it's gone until the next harvest window. Our Dates & Nuts and Fresh & Organic ranges are available year-round.

Yes — our "All Organic" range includes items like organic bananas alongside fresh herbs and vegetables. For certification details on a specific product, contact our support team and we'll share the relevant documentation.

We deliver across Dubai, Sharjah, Ajman, and Abu Dhabi.

Same-day delivery is available in Dubai only. Place your order before 11 AM and it will arrive the same day between 12 PM–7 PM. Orders placed after 11 AM are delivered the next day within the same window.

Dubai:

• Ordered before 11 AM → delivered same day, 12 PM–7 PM
• Ordered after 11 AM → delivered next day, 12 PM–7 PM

Sharjah & Ajman:

• Ordered before 12 PM (any day) → delivered next day, 2 PM–8 PM

Abu Dhabi:

• Ordered before 12 PM (any day) → delivered next day, 2 PM–8 PM

Yes — orders above AED 150 are delivered free anywhere in the UAE.

Orders of AED 150 or less carry a delivery charge of AED 15–25, depending on your location.

For gift deliveries or a specific delivery date, reply to your order confirmation email or message us on WhatsApp and our support team will help arrange it, including contactless/gift delivery options.

Cash on Delivery (COD) is our current standard payment method, and a card machine is available on delivery for Visa/Mastercard. Fully compliant online card payment is coming soon.

Right now, card payments are accepted at the point of delivery via card machine — online card checkout isn't live yet but is on the way. For contactless payment ahead of delivery, WhatsApp or email us and we'll share bank transfer details.

Yes, Cash on Delivery is our standard, secure payment flow. If you'd rather not exchange cash — for example when sending a gift order — you can arrange a bank transfer in advance via WhatsApp or email.

Every order is handpicked and quality-checked before dispatch — it's the promise behind our "Freshness Guaranteed" standard, covering naturally ripened mangoes, farm-fresh produce, and clean sourcing across the range.

Yes. Because our products are perishable, you're welcome to check the goods at the time of delivery. If you're not satisfied, you can return the item right then with the delivery rider.

Report it immediately — ideally at the point of delivery. If you notice damage after the rider has left, email us photos of the damage, the order number, and the packaging within 3 hours of delivery. Once verified, we'll issue a full product refund.

Since our products are perishable, returns need to happen at the moment of delivery — inspect your order and return it to the rider on the spot if you're not satisfied. Once the rider has left, we can only offer a refund or exchange for items that are defective, damaged, or reported within the 3-hour damage-claim window.

Damage claims on perishable orders must be reported within 3 hours of the delivery date, with photo evidence of the damage, the order number, and the packaging.

Yes — orders can be cancelled any time up to the daily cut-off of 8:30 PM. Any payment already made will be refunded to your original payment method.

All refunds are issued through your original mode of payment. For damage claims, our team reviews your submitted evidence first, then processes a full product refund once it's verified.

Creating a FruitsBox account lets you track orders, save your delivery details, and reorder faster — sign up or log in from the account icon at the top of the site.

Reach us on WhatsApp at +971 55 785 7152 or by email at customersupport@fruitsbox.ae.

Yes — the FB Rewards Program lets loyal customers earn benefits on their orders. Check the Rewards page on our site for full details.